AUTHENTIC CASIO WATCHESHELP AND ANSWERS
Frequently asked
questions.
Find answers about delivery, payments, order collection and returns.
Need help choosing a watch or checking an order? Email customer.support@baajoo.com or call 08135499694.
Can I check if a watch is in stock before ordering?
Yes. Call 08135499694 or email customer.support@baajoo.com with the watch model you want.
How do I track my order?
Once we send out your order, we will send your DHL tracking number by email, text or direct message. Contact us if you need help finding it.
Do you have a shop I can visit? Can I collect my order?
All orders and payments must be made on our website. We send orders from our Lagos warehouse through DHL. You can also collect your order from our Lagos warehouse office. Please call or email us to arrange collection before visiting.
How long does delivery take?
We offer same-day delivery within Lagos for orders placed before 12 noon. Other Lagos deliveries take 24 hours. Delivery outside Lagos takes 2–7 working days.
Why does my payment show Procomserve?
Procomserve owns and runs Baajoo.com, so payments are made to Procomserve. We will confirm your payment, prepare your order and deliver it.
Can I pay by bank transfer?
Yes. Bank transfer is available through Paystack at checkout.
Can I return a watch?
Yes. You can return a watch within seven days of receiving it, including if you change your mind, as long as it is unused, undamaged and in its original packaging with all tags attached. Read our Returns & Cancellations Policy for shipping fees and the full return process.