General Returns
Watch(es) purchased on baajoo.com may be returned within 7 days of receiving your order provided that:
- The watches are undamaged
- That it has not been worn/used
- Watch(es) are in their original packaging with all tags still attached.
Shipping Fee
There will be a shipping fee for all returned watch orders which may vary per kg. If you would like to return an item with your own courier then you are most welcome to.
Refunds
Kindly log your request for the purchase to be returned for exchange or refund. You will be notified of the shipping details thereafter. Kindly understand that all items being returned need to be inspected PRIOR to confirmation of an exchange or refund. Please be advised that all returns processes take 5-7 working days.
Returns of items that were displayed/described incorrectly on the website or delivered in error. A full refund or exchange of the item will be actioned provided that the request/error is logged within 7 days after delivery. Baajoo.com will be liable for the shipping fees in this regard. Please ensure that the watches are
- Unused
- Undamaged
- In their original packaging
- With all accessories and parts
All returns will be finalized within 7 working days from receipt. Refunds will reflect within 5-7 working days after the refund has been concluded.
Watches damaged in transit
Watches deemed as damaged in transit need to be logged as such on the website upon receipt of the watch to serve as notification of this issue.
Damaged in transit watch(es) need to be returned within 3-4 working days of receipt. Watch(es) deemed as damaged in transit will be returned at no cost to the customer and will be replaced. A refund may only be actioned should there be no stock to replace the damaged item.
Should we need to replace the damaged in transit watch(es), we will replace it for the same item ordered. Should there be no stock available an option for a refund will be offered.
Should you qualify for a refund, this will reflect within 5-7 working days after the return has been concluded.
Order Cancellations
A cancelled order is classified as any order that has not yet been assigned a tracking number. At this stage, an order can be cancelled and a full refund actioned if payment has not yet been made. Once a tracking number has been assigned to the order, you will then be liable for the shipping fee should you cancel the order at this point.
FAKE & GREY PRODUCTS
Baajoo.com is an official stockist for all Casio products listed on this website. What does this mean? All of our Casio products have been supplied to us via the Nigerian Casio Distributor and therefore hold a 1 year Nigerian warranty.
Since 2020, baajoo.com has been Nigeria’s leading online retailer of Casio products. We pride ourselves on having an efficient e-commerce store as well as professional & efficient product support.
Our support team will gladly assist you with regards to product enquiries as well as any problems you may experience when trying to purchase from us.
It has come to our attention that many grey or fake Casio products are being advertised on various websites in Nigeria so please do your homework before purchasing online. All orders are shipped from Nigeria.
All products listed on this site are stocked in a Nigerian warehouse. We do not ship from any other country and we do not ‘dropship’. When you buy from baajoo.com, be confident in the knowledge that your purchase is authentic and shipped securely with our couriers.
